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Terms of Service

Welcome to Chu Collectibles. These terms apply to purchases through our online store. Please read them and our linked policies before placing an order.

Products and orders

We sell collectibles, including sealed Pokémon Trading Card Game products. Product availability and preorder release dates may change. The contents of sealed products, including card pulls, are not guaranteed. Review your order details before completing checkout.

Sales, cancellations, and preorders

All sales are final. Orders for non-preorder items cannot be cancelled or refunded for change of mind, incorrect purchases, or dissatisfaction with the contents of a sealed product. A preorder may be cancelled and refunded subject to a 20% fee; the refund is 80% of the preorder amount paid. Contact us to request a preorder cancellation before it ships. Once shipped, a preorder is subject to the same final-sale terms as other items.

If an item arrives damaged, defective, or incorrect, we will review a claim under our Refund Policy. Contact us within 48 hours of delivery with your order number and a continuous video showing the unopened package being opened and its contents; items must remain unused and unaltered. An approved claim may result in a replacement, store credit, or a refund if a replacement is unavailable. Submitting a claim does not guarantee approval.

Shipping

Shipping options and charges are shown at checkout for eligible destinations, including Canada and Hong Kong where available. Our Shipping Policy states that shipped products are insured up to $100 unless otherwise stated. Please check your shipping information before placing an order.